Ellicott Development is currently seeking highly motivated people who contribute to the company’s growth and success.
Employees will enjoy the following benefits
• Comprehensive Insurance Packages – Health, Dental, Life And Disability
• 401K Retirement Program
• Vacation, Holidays and Illness
Send your resume to Barbara Juryniec, Human Resource Director, Bjuryniec@ellicottdevelopment.com
AVAILABLE POSITIONS:
Front Desk Supervisor: Ellicott Hotels is looking for a Front Desk Supervisor to join the hospitality team of the Aloft Buffalo Downtown at 500 Pearl. The Front Desk Supervisor will oversee all front desk operations within the hotel while on shift. This is an ideal position for an experienced hotel employee looking to move into their first entry level supervisory role.
The ideal candidate will have knowledge and experience in high level guest services, front desk and office operations, inventory control and management and a basic understanding of rate and revenue management systems. The right fit will require a team and positive culture awareness, the ability to anticipate the needs of our guests and the ability to make every guest interaction a positive one. A true passion for hospitality and guest service is required.
RESPONSIBILITIES:
- Ensure all Marriott Standards are implemented and upheld by all front office associates
- Be able to prioritize projects & activities pertaining to the front desk
- Be able to resolve guest issues with a guest first mentality while maintaining hotel policies in a financially sound manner
REQUIREMENTS:
- Prior Marriott experience preferred but must have hotel front desk experience
- Must have open availability to work a mix of morning, evening and weekend shifts
Please apply directly at: Aloft Buffalo Downtown 500 Pearl Street
Assistant Banquet Manager: Aloft Buffalo Downtown is search of an Assistant Banquet Manager. This position is responsible for assisting the Banquet Manager with the overall operations of the meeting venues throughout the facility. The individual we seek will possess strong customer service skills necessary to interact positively with guests and to set a good example for hotel staff, have excellent written and verbal communication skills and be able to train and coach employees. Reports directs to the Banquet Manager.
Duties: (To include but not limited to)
- Ensure superior service, quality product, and 100% customer and guest satisfaction.
- Display exemplary performance for all associates to follow.
- Meet, make introductions and confirm that all arrangements and requirements are gathered with the event host prior to each function.
- Read and analyse Banquet event order (BEO)to secure and prepare guest requirements, determine proper set up: buffet, audio visuals, timeline and also give attention to any special guest needs.
- Assist the Director of Sales with prospecting new corporate accounts and maintaining current accounts.
- Understand the impact Banquet operations has on the overall success of an event and manage all activities to maximize customer satisfaction
- Must possess strong customer service skills necessary to interact positively with guests and to set a good example for hotel staff.
Education and Experience:
- Bachelor of Hotel Management or Degree in Hospitality/Tourism/Hotel Management, Marketing or equivalent.
- Experience in Property Management Software’s, CI/TY/Micros
- Minimum 1 to 2 years work experience in a banquet leadership role
Please apply directly at: Aloft Buffalo Downtown 500 Pearl Street
Hotel Guest Service Associates: Ellicott Hotels a division of Ellicott Development is looking for qualified front desk agents to add to our hospitality team. The right candidates will enjoy providing superior customer service to all our guests, have experience and can communicate professionally both in person and on the phone.
- welcomes guests and pays particular attention to assigned room type, special requests, rate, all while exhibiting an inviting, friendly, and helpful “Glad You’re Here” personality, attitude and sets an example for guest service representatives to uphold.
- performs any combination of following duties for guests of hotel: Greets, registers, and assigns rooms to guests.
- uses suggestive selling techniques to sell rooms, advance reservations, and up selling techniques to maximize revenue.
- promptly follows up on guest complaints and requests with the appropriate person or department.
- develops the ability to resolve minor complaints to the satisfaction of the guests.
We are looking for full-time candidates with weekend shifts mandatory. We offer a generous benefit package including paid days off, health, dental and life insurance benefits to staff working more than 25 hours on average per week.
Please apply directly at:
Fairfield Inn 3880 Rensch Road Amherst
Country Inn & Suites 164 B Slade Avenue West Seneca
Hotel Housekeepers: Ellicott Hotels is seeking friendly, outgoing, personable and professional candidates to provide our guests with superior customer service. The candidate must truly enjoy interacting with guests and visitors to provide the best possible hotel experience. Duties include vacuuming, dusting, making beds, cleaning washrooms, changing linens and towels, and other cleaning duties to ensure a clean and welcoming room and enhance our guests experience. Duties involve bending, lifting, stretching, pulling, grasping, reaching and carrying. Weekend and holiday availability is a must for both part and full-time positions. Good starting pay and benefits for full-time positions. Willing to train but must be dependable and have a flexible schedule. Must have reliable transportation and a proven record of job stability and success.
Please apply directly at:
Comfort Inn 4345 Genesee St. Cheektowaga
Country Inn & Suites 164 B Slade Avenue West Seneca
The Mosey 5195 Main Street Williamsville
Security Guard: Join the security team at 500 Pearl to ensure the well-being of our guests enjoying events, bar and hotel. The ideal candidate has a strong commitment to protecting the safety of our guests and employees, has the ability to work late nights and weekends. This part time position requires attention to detail, the ability to quickly assess situations and react appropriately using rational thought processes.
Requirements:
- Intervene and diffuse guest conflicts effectively
- Visibly observe guests and employees in an effort to deter undesirable activity in and around the store
Required Qualifications:
- Proven ability to effectively manage conflict through de-escalation techniques
- Able to problem solve, anticipating, analyzing, and identifying opportunities, responding quickly when situations arise and preventing problems when possible
- Must possess a valid NYS Security Guard License
- Must have successfully completed all state mandated training
- Must be able to work weekend late night hours
Please apply directly at: Aloft Buffalo Downtown 500 Pearl Buffalo
Janitorial Special Projects: We are seeking dependable, reliable and professional candidates to add to our team. Duties will include floor care, carpet shampooing, high dusting, general cleaning
and construction clean up at various work locations. The physical demands may involve bending, lifting, stretching, pulling, grasping, reaching and carrying. We offer good starting pay and benefits for full-time positions. Full-time hours are generally M-F 3:00 to 11:30pm.
Must have own car available for use during your work hours as you may be assigned to multiple work sites in a shift.
Please apply directly at: Ellicott Square Building 295 Main Street, Suite 700 Buffalo
